Summary Home care agencies often provide similar services to clients who use different payment sources. Two common funding arrangements are Long-Term Care Insurance (LTCI) and Medicaid. Although both may help cover home care expenses, their billing requirements can be very different. Long-term care insurance generally follows the terms of an

Summary Home care caregivers often travel between multiple client homes during a single workday. While agencies usually track the time spent providing care, travel between visits can also affect employee wages, overtime calculations, and mileage reimbursements.   Under the federal Fair Labor Standards Act (FLSA), ordinary commuting between home and

Summary Private duty nursing billing requires agencies to verify that nursing services were authorized, actually delivered, properly documented, and billed according to the applicable payer’s rules. A nurse may be scheduled for a 12-hour shift, but that does not automatically mean the agency can bill for 12 hours. Late arrivals,

Summary Staff safety is an important part of running an adult day care facility. Employees regularly assist participants with mobility, personal care, activities, transportation, and other daily needs. These responsibilities can expose staff to physical injuries, workplace hazards, infectious illnesses, and unexpected emergencies. A safe working environment requires more than

Summary Adult day care centers manage two important types of information: records related to participant health and care, and records related to daily operations. An Electronic Health Record (EHR) system primarily supports clinical information, assessments, care plans, and healthcare documentation. Adult Day Care Management Software typically focuses on participant enrollment,

Summary Starting private duty nursing services requires more than assigning a nurse and confirming a schedule. Before the first shift, agencies need to understand the patient’s medical needs, review available clinical information, confirm physician or other authorized practitioner orders, and prepare the documentation necessary to support safe, coordinated care.  

Summary Client complaints are an important part of home care agency operations. Whether a client reports a missed caregiver visit, poor communication, scheduling problems, or concerns about service quality, agencies need a reliable way to document and resolve the issue.   When complaints are handled through phone calls, emails, spreadsheets,

Summary Medicaid Third-Party Liability (TPL) refers to situations in which another individual, insurance company, or legally responsible organization may be required to pay for healthcare services provided to a Medicaid beneficiary. Because Medicaid generally operates as the payer of last resort, other legally liable sources of payment must usually be

Summary Switching home care software providers can help agencies improve scheduling, caregiver management, billing, reporting, and daily operations. However, one of the biggest concerns during a software transition is what happens to the information already stored in the existing system. Client records, caregiver profiles, visit histories, service authorizations, Electronic Visit