GLOBAL PRIVACY POLICY — myEZcare LLC
Last Updated: March 30, 2026 | Effective Date: April 19, 2026 | Version 3.0
REGION-SPECIFIC NOTICE
If you are located in India, USA, UK, or Canada, please also refer to our Regional Privacy Policy for additional rights and protections specific to your jurisdiction.
1. ABOUT THIS POLICY
This Global Privacy Policy (“Policy”) describes how myEZcare LLC (“myEZcare,” “we,” “us,” or “our”) collects, uses, shares, and protects personal data from individuals who visit our website at www.myezcare.com, request a demo, use our software platform, or otherwise interact with our services globally.
This Policy applies to all users worldwide. Where applicable laws in specific countries provide additional rights or impose additional obligations, those are addressed in our Regional Privacy Policy for India, USA, UK, and Canada.
By accessing our website or using our services, you acknowledge that you have read and understood this Policy. If you do not agree, please discontinue use of our website and services.
2. WHO WE ARE
myEZcare LLC is a healthcare technology company headquartered in the United States. We provide SaaS-based care management software designed for home care agencies, adult day care facilities, assisted living providers, and telehealth platforms.
Company Name: myEZcare LLC
Address: 10869 N Scottsdale Rd, #103-551, Scottsdale, AZ 85254, USA
Phone: +1 (855) 888-9273
Privacy Email: [email protected]
Website: www.myezcare.com
3. DATA WE COLLECT
We collect personal data only to the extent necessary for legitimate business purposes. Categories include:
Identity Data
Full name, job title, and professional role.
Contact Data
Email address, phone number, and business address.
Organization Data
Agency name, type, size, and operating state.
Technical Data
IP address, browser type, device information, and session data.
Usage Data
Pages visited, features used, clicks, and time spent on site.
Form and Survey Data
Demo requests, support tickets, and feedback submissions.
Communication Data
Emails, WhatsApp and SMS messages, and call records.
Billing Data
Payment information processed securely via third-party payment processors.
IMPORTANT: We Do Not Collect Patient Health Information Via This Website
myEZcare’s public website does not collect Protected Health Information (PHI). PHI collected within our secure platform is governed by separate HIPAA-compliant Business Associate Agreements (BAAs) with our healthcare agency clients.
4. HOW WE USE YOUR DATA
We use your personal data for the following purposes:
Purpose | Data Used | Legal Basis
Providing and operating our services | Identity, Contact, Organization | Contract / Consent
Responding to demo requests and inquiries | Identity, Contact, Form Data | Consent
Sending marketing and product updates | Contact, Communication | Consent
Customer support and onboarding | Identity, Contact, Communication | Contract
Platform security and fraud prevention | Technical, Usage | Legitimate Interest
Analytics and product improvement | Usage, Technical | Legitimate Interest
Billing and financial transactions | Billing, Identity | Contract
Compliance with legal obligations | All categories as required | Legal Obligation
We will never sell your personal data to third parties. We will never use your data in a way that is incompatible with the stated purpose without obtaining fresh consent.
5. LEGAL BASIS FOR PROCESSING
Depending on your location and the nature of the processing, we rely on the following legal bases:
Consent
You have given clear, specific, informed, and unambiguous consent — for example, subscribing to our newsletter or consenting to WhatsApp communications.
Contract Performance
Processing is necessary to perform a contract with you — for example, providing platform access under a service agreement.
Legal Obligation
Processing is required by applicable law — for example, maintaining tax records or reporting a data breach.
Legitimate Interests
Processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights — for example, security monitoring, fraud detection, or analytics.
Vital Interests
Processing is necessary to protect the vital interests of an individual in an emergency.
6. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies to improve your experience, understand site usage, and deliver relevant content.
Essential Cookies
Required for core site functionality, security, and session management. Cannot be disabled.
Analytics Cookies
Used for traffic analysis and page performance monitoring (e.g., Google Analytics). Can be disabled.
Functional Cookies
Used to remember your preferences and settings. Can be disabled.
Marketing Cookies
Used for targeted advertising and retargeting. Can be disabled.
You can manage cookie preferences via your browser settings. Note that disabling certain cookies may affect the functionality of our website. Where required by law, we obtain your consent before placing non-essential cookies.
7. DATA SHARING AND THIRD PARTIES
We do not sell your personal data. We may share your data only in the following circumstances:
Service Providers (Data Processors)
We engage trusted third-party vendors — including cloud hosting providers, CRM platforms, payment processors, and analytics tools — who process data on our behalf under strict contractual agreements that require them to protect your data.
Legal Compliance
We may disclose data if required by law, court order, or governmental authority, or to protect the rights, property, or safety of myEZcare, our clients, or the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction. You will be notified of any such change in advance.
WE WILL NEVER SELL YOUR DATA
myEZcare LLC does not sell, rent, or trade personal data to any third party for their own marketing or commercial purposes — ever.
8. WHATSAPP AND SMS COMMUNICATIONS
By providing your phone number and opting in through our website, demo request forms, or any other point of contact, you consent to receive communications from myEZcare LLC via WhatsApp and/or SMS. These may include demo confirmations, product updates, support messages, billing notifications, and promotional content.
WhatsApp is Not a HIPAA-Compliant Channel
myEZcare will never share Protected Health Information (PHI) or any patient-related data through WhatsApp or SMS. All clinical communications must occur exclusively through our secure HIPAA-compliant platform.
Data Shared with Meta (WhatsApp)
WhatsApp is operated by Meta Platforms, Inc. When you communicate with us via WhatsApp, your phone number, message metadata, and device information may be processed by Meta under their own Privacy Policy. We encourage you to review WhatsApp’s Privacy Policy at whatsapp.com/legal/privacy-policy before using this channel.
TCPA Compliance
In compliance with the Telephone Consumer Protection Act (TCPA) and applicable FCC regulations, myEZcare LLC will only send WhatsApp or SMS messages to individuals who have provided explicit prior written consent. Message frequency may vary. Standard messaging rates from your mobile carrier may apply.
How to Opt Out
Reply STOP to any WhatsApp or SMS message, email [email protected] with subject “WhatsApp Opt-Out Request,” or call +1 (855) 888-9273. Opt-outs are processed within 10 business days. Transactional messages related to an active account are unaffected.
Data Retention for WhatsApp Communications
WhatsApp and SMS communication records are retained for up to 3 years from the date of last interaction.
9. INTERNATIONAL DATA TRANSFERS
myEZcare LLC is headquartered in the United States. If you access our services from outside the United States, your personal data will be transferred to and processed in the United States, where data protection laws may differ from those in your country.
We implement appropriate safeguards for international transfers, including:
– Standard Contractual Clauses (SCCs) / UK International Data Transfer Agreements (IDTAs) for transfers from the UK and EEA
– Data processing agreements with all service providers and processors
– Compliance with applicable local transfer restrictions, including India DPDPA provisions
– Technical and organizational security measures equivalent to those required under applicable law
To request a copy of our transfer safeguards, email [email protected].
10. DATA SECURITY
We implement robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security practices include:
Encryption
AES-256 encryption for data at rest and TLS 1.2+ encryption for data in transit.
Access Controls
Role-based access controls with mandatory multi-factor authentication for all staff accessing personal data.
Security Audits
Regular penetration testing and vulnerability assessments conducted by independent third parties.
HIPAA-Compliant Infrastructure
All healthcare-related data is processed within HIPAA-compliant infrastructure meeting or exceeding federal requirements.
Employee Training
All employees complete mandatory privacy and security awareness training.
Incident Response
Documented data breach detection, containment, notification, and recovery procedures are in place and tested regularly.
Data Breach Notification
In the event of a personal data breach, we will notify affected individuals and relevant regulatory authorities within the timeframes required by applicable law — including within 72 hours under India DPDP Rules 2025 and the UK GDPR, and without unreasonable delay under US state laws.
11. DATA RETENTION
We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, comply with legal obligations, or resolve disputes.
Account and contact data — Duration of business relationship plus 3 years
Communication records — 3 years
Billing and financial data — 7 years (tax and legal obligations)
Marketing consent records — Until consent is withdrawn, plus 1 year
Security and access logs — 180 days
WhatsApp and SMS records — 3 years
Analytics and cookie data — Up to 13 months
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents re-identification.
12. YOUR RIGHTS
Regardless of your location, you have the following baseline privacy rights:
Right to Access
Request a copy of the personal data we hold about you and understand how it is being used.
Right to Correction
Request correction of inaccurate, incomplete, or outdated personal data.
Right to Erasure
Request deletion of your personal data where it is no longer needed or consent has been withdrawn.
Right to Restrict Processing
Ask us to pause processing of your data while a dispute or complaint is being resolved.
Right to Data Portability
Receive your personal data in a structured, machine-readable format where technically feasible.
Right to Object
Object to processing based on legitimate interests, or object to direct marketing at any time.
Right to Withdraw Consent
Withdraw consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, email [email protected]. We will respond within 30 days, or the timeframe required by applicable law.
Additional regional rights — including under DPDPA (India), CCPA/CPRA (California), UK GDPR, and PIPEDA (Canada) — are detailed in our Regional Privacy Policy.
13. CHILDREN’S PRIVACY
myEZcare’s website and services are intended for business use by healthcare professionals and are not directed at individuals under the age of 18 (or the applicable age of majority in your jurisdiction).
We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately at [email protected] and we will promptly delete it.
14. HIPAA NOTICE
myEZcare LLC’s software platform is designed to be compliant with the Health Insurance Portability and Accountability Act (HIPAA). We execute Business Associate Agreements (BAAs) with all healthcare agency clients before any Protected Health Information (PHI) is accessed or processed through our platform.
Protected Health Information includes any individually identifiable health information — such as patient names, diagnoses, treatment records, and insurance details — transmitted or maintained by a covered entity or their business associate.
This public-facing Privacy Policy governs only website visitor data and business contact data. PHI is governed exclusively by the applicable BAA between myEZcare LLC and the covered healthcare entity.
myEZcare will never transmit PHI through non-HIPAA-compliant channels including WhatsApp, SMS, standard email, or social media.
To obtain a copy of our Business Associate Agreement, contact [email protected].
15. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes, we will:
– Update the “Last Updated” date at the top of this page
– Post a prominent notice on our website homepage for a minimum of 30 days
– Send an email notification to users with active accounts
– Where required by law, obtain fresh consent before processing data under the new terms
We encourage you to review this Policy periodically. Your continued use of our services after any update constitutes acceptance of the revised Policy.
16. CONTACT AND GRIEVANCE REDRESSAL
For any privacy-related questions, requests, complaints, or grievances, please contact our Privacy and Compliance team:
Email: [email protected]
Subject Line: Privacy Request / Grievance
Phone: +1 (855) 888-9273
Address: myEZcare LLC, 10869 N Scottsdale Rd, #103-551, Scottsdale, AZ 85254, USA
Response Time: Within 30 days (or as required by applicable law)
You also have the right to lodge a complaint with the data protection authority in your jurisdiction. Regulator-specific details are provided in the Regional Privacy Policy.
© 2025 myEZcare LLC. All rights reserved.
This document does not constitute legal advice. Please consult a qualified attorney for jurisdiction-specific guidance.
