As home care continues to expand across the United States, agencies are under increasing pressure to comply with Electronic Visit Verification (EVV) mandates. Whether you’re new to EVV or seeking a deeper understanding of how it integrates with home care software, this guide is designed for you.
We’ll explain how EVV works in home care software, why it matters for Medicaid compliance, and how platforms like myEZcare offer seamless, secure EVV functionality tailored for smarter care delivery.
What Is EVV & Why Does It Matter For Home Care Agencies?
Electronic Visit Verification (EVV) is a technology-based system required by Medicaid to confirm that home care services were delivered as scheduled. It verifies:
Date of service- Time in and out
- Location of service
- Type of service provided
- Identity of caregiver and client
Mandated by the 21st Century Cures Act, EVV ensures accountability, eliminates fraudulent claims, and protects client care standards.
How Does EVV Work In Home Care Software?
Step-By-Step Breakdown:
- Caregiver Clocks In Using a Mobile App or Device
- GPS captures location
- Timestamp is automatically recorded
- Care Plan and Tasks Are Displayed
- Software shows the visit type, instructions, and goals
- Visit Is Logged In Real-Time
- Caregiver checks off completed tasks or notes incidents
- Caregiver Clocks Out
- End time is recorded and synced
- Data Is Sent to Agency Dashboard
- Supervisors review, approve, and export for billing
- Medicaid-Ready Reports Are Generated
- Ensures full compliance with state EVV systems
This entire process is automated and stored securely, eliminating manual logs, paper-based errors, and audit risks.
Why Agencies Should Use Home Care Software With Built-In EVV
Without integration, agencies must juggle multiple systems, increasing workload and risk. But home care software solutions with built-in EVV provide:
- Real-Time Monitoring
- HIPAA-Compliant Security
- Automated Compliance Reporting
- Faster Reimbursement With Accurate Billing
- Seamless Mobile Use for Caregivers
Real-Time Monitoring
HIPAA-Compliant Security
Automated Compliance Reporting
Faster Reimbursement With Accurate Billing
Seamless Mobile Use for CaregiversKey Features Of EVV-Enabled Home Care Software
| Feature | Benefit |
| GPS-Based Time Tracking | Verifies visit location & time |
| Offline Mode Functionality | Allows tracking without internet |
| Task Verification & Notes | Captures care provided in real time |
| State Medicaid Integration | Complies with each state’s EVV vendor |
| Alerts for Missed or Late Visits | Enables fast rescheduling or follow-up |
EVV Compliance Challenges & How Software Solves Them
Manual Errors
Paper records can be misfiled, forged, or incomplete.
Solution: EVV automates time/location logs with digital signatures.
Medicaid Billing Delays
Incorrect data causes claim rejections.
Solution: Accurate EVV logs accelerate billing cycles.
Lack of Staff Visibility
Agencies can’t confirm when or where a caregiver is.
Solution: Real-time tracking and alerts improve oversight.
Choosing The Best Home Care Agency Software With EVV
When evaluating software, ensure it includes:
- Built-In EVV (Not Third-Party Dependent)
- Real-Time Dashboard For Admins
- Mobile App For Caregivers
- Compliance Reporting
- Support For Your State’s EVV Vendor
Built-In EVV (Not Third-Party Dependent)For more insight into choosing the right platform, check our expert post on 
Home Care Scheduling Software: Smarter Operations in 2025.
Why myEZcare Is A Trusted EVV Partner For Home Care Agencies
myEZcare is a complete home care agency software designed to simplify everything from EVV compliance to billing, scheduling, and reporting.
Here’s How myEZcare Supports EVV Seamlessly:
Here’s How myEZcare Supports EVV Seamlessly:- GPS-Enabled Time In/Out for Mobile Devices
- Fully Integrated EVV With Medicaid Readiness
- Real-Time Monitoring of Field Staff
- State-by-State Compliance Support
- User-Friendly Interface for Admins & Caregivers
Tips For Successful EVV Implementation
- Train Your Team Thoroughly
- Run Test Visits Before Going Live
- Use Mobile-First Software
- Audit Your Logs Weekly
- Integrate With Payroll & Billing
Train Your Team Thoroughly
Run Test Visits Before Going Live
Use Mobile-First Software
Audit Your Logs Weekly
Integrate With Payroll & BillingFrequently Asked Questions (FAQs)
1. What Is EVV In Home Care Software?
EVV (Electronic Visit Verification) tracks the who, what, when, and where of care visits using digital tools, ensuring accurate service delivery and compliance.
2. Is EVV Mandatory For All Agencies?
Yes, under the 21st Century Cures Act, all Medicaid-funded home care services in the U.S. must comply with EVV mandates.
3. How Does EVV Help With Medicaid Billing?
It automates visit tracking, making it easier to verify claims and reducing billing errors or delays.
4. Can EVV Work Without the Internet?
Yes, platforms like myEZcare offer offline mode, allowing caregivers to log visits even without connectivity.
5. Why Choose Software With Built-In EVV?
Integrated EVV reduces errors, saves time, and ensures full visibility for care teams and administrators—unlike clunky third-party add-ons.
